What is a credit note?

A credit note is a bit like a reverse invoice; something to cancel out - partially or completely - an invoice you have issued in the past. It may be for the full amount of an invoice or it may be for less in the case of a partial refund.

You might issue a credit note if:

  • Someone wants a partial or complete refund for their purchase
  • You issued an invoice by accident that the customer doesn't really have to pay
  • You over charged someone by mistake and need to reimburse them

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