Troubleshoot your Stripe integration

Here we’ll review some ways to troubleshoot common issues with automatically-generated invoices when using our Stripe integration:

Customer's name

When creating an invoice, Quaderno attempts to pull the customer’s name from these fields (in this order):

  1. Customer’s name
  2. Customer’s shipping name
  3. Cardholder name
  4. Customer’s description

If your customer’s name isn’t appearing correctly on the invoice, then try these troubleshooting steps:

  1. Check where you see the customer’s name in your Stripe account.
  2. If it’s not in one of the fields outlined above, please revise how you are creating Stripe customers and charges so that the name is sent in a supported field.
  3. If you use a third-party platform to create charges in Stripe, please contact the platform and request that the customer’s name be sent in a supported field.

Customer's billing country

When creating an invoice, Quaderno attempts to pull the customer’s billing country from these fields (in this order):

  1. Customer’s billing address country
  2. Card’s billing address country

The country must be a 2-letter ISO code.

If your customer’s billing country isn’t appearing correctly on the invoice, then try these troubleshooting steps:

  1. Check where you see the customer’s billing country in your Stripe account.
  2. If it’s not in one of the fields outlined above, please revise how you are creating Stripe customers and charges so that the country is sent in a supported field.
  3. If you use a third-party platform to create charges in Stripe, please contact the platform and request that the customer’s country be sent in a supported field as a 2-letter ISO code.

Customer's tax ID

You may want to send your customer’s VAT number (or other tax ID) through to Quaderno to apply reverse-charge on invoices. 

Quaderno attempts to pull a VAT number from these fields:

  1. Customer’s tax_info
  2. Charge metadata: tax_id

If your customer’s VAT number (or other tax ID) isn’t appearing on the invoice, then try these troubleshooting steps:

  1. Check where you see the customer’s VAT number in your Stripe account.
  2. If it’s not in one of the fields outlined above, please revise how you are creating Stripe customers and charges so that the VAT number is sent in a supported field.
  3. If you use a third-party platform to create charges in Stripe, please contact the platform and request that the VAT number (or other tax ID) be sent in a supported field.

Some third-party platforms may not allow you to collect VAT numbers (or other tax IDs) in your checkout. We’d recommend using Quaderno Checkout to automatically collect VAT numbers and apply reverse charge on your invoices if applicable.

Customer's IP address

We recommend collecting your customer’s IP address as location evidence. When creating an invoice, Quaderno attempts to pull the customer’s IP address from these fields (in this order):

  1. Charge metadata: ip_address
  2. Customer metadata: ip_address

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