Requesting extra location evidence

For every eservice, ebook, or SaaS transaction, Quaderno automatically collects and confirms two pieces of evidence that prove the customer’s location.

Why is this important?

In some countries, in order to stay tax compliant you must be able to prove your customer's location, as this affects the tax rate you must charge.
Quaderno will send you an email notification if we detect issues with the location evidence.
If Quaderno cannot automatically detect location evidence, you may have to ask your customer for additional evidence.
Example of conflicting evidence data
Example of conflicting evidence data

What should you ask your customer to send?

Here are a some items that work:
  • A bank statement that includes an address in the right country
  • Other utility bills (like electricity, gas, or internet)
  • An official document of where the business registered, for B2B buyers
  • The country code of the customer’s phone number, either mobile or landline
Once you’ve received the extra location evidence, you can edit the customer’s location evidence directly in the app or via our Taxes API.