Quaderno takes care of all your tax calculations for WooCommerce, letting you know when taxes change, creating reports, and sending tax compliant invoices. We'll even send you an automatic notification when you reach a sales tax registration threshold so you know when to register in another country, US state or tax jurisdiction.Connecting your WooCommerce storeImporting past orders from your WooCommerce storeProcessing a refund in WooCommerce
When does Quaderno generate invoices for my WooCommerce sales?
Quaderno generates an invoice for a WooCommerce sale when the order is marked as paid or completed in WooCommerce.
What checkout fields does Quaderno need to calculate taxes?
For tax calculation purposes, Quaderno needs at least the
Postal codefields. We'd recommend asking for the full billing address if you'd like this information on your invoices.
How could I easily provide my customers with a link to their invoices?
Our WooCommerce extension automatically includes a link to each invoice in the customer's order dashboard in WooCommerce.
Does Quaderno generate invoices for $0 sales?
No. WooCommerce orders with value $0 do not generate an invoice in Quaderno.
I need tax to be calculated based on the store location where the product is purchased, rather than the customer's location. Is that possible?
Yes, and it's compatible with Quaderno's tax calculation. In WooCommerce > Settings > Tax, you would just need to select
Calculate tax based on - Shop base address.
Note: If you aren't sure if this option applies to you, we'd recommend asking your accountant. Usually this option would be used for ticket sales to in-person events or pick-up orders (not shipped orders or digital products).
Can I make all my clients to pay the same final price in my WooCommerce store, regardless of their location or tax rate?
Sure! Go to WooCommerce > Settings > Integrations > Quaderno and select the option
Force universal pricing.
I have several WooCommerce stores, is there a way to integrate them all?
Sure! You can use our WooCommerce extension on all your stores and connect all of them to the same Quaderno account as long as they are all part of the same business.
How does Quaderno handle multi-currency in WooCommerce?
While we don't guarantee compatibility with third party plugins, there shouldn't be any issues using another multi-currency plugin alongside the Quaderno extension. For example, our WooCommerce extension works with WooCommerce Currency Switcher.
I use a marketplace extension in our WooCommerce store with multiple vendors. How would Quaderno calculate taxes in this case?
While we do not have experience with the marketplaces extensions, it could work if each vendor has their own checkout page on WooCommerce and each vendor uses the Quaderno extension with their own Quaderno account. We'd recommend trying this out with some testing in our sandbox.
Can I use WooCommerce plugin to calculate multiple taxes in an order from Canada?
At the moment, only one tax rate per product is supported in WooCommerce. While we hope to resolve this in the future, if you'd like to apply multiple tax rates on a product (for example, GST and QST), we'd recommend using another integration for the time being.
WooCommerce is not calculating taxes in the checkout form.
If you're not seeing taxes in your checkout for a customer in a jurisdiction where your business is registered, just follow these troubleshooting steps:
- Go to WooCommerce > Settings > Integration > Quaderno and check if your API keys are correct. Select the option
Clear tax cacheand click
Save changesto delete the tax cache.
- Go to WooCommerce > Settings > General and make sure that the option
Enable tax rates and calculationsis enabled.
- Go to WooCommerce > Settings > Tax > Tax options and in the
Calculate tax based onfield: A. select
Customer billing addressif you're selling digital products B. select
Customer shipping addressif you're selling physical goods.
- Go to WooCommerce > Settings > Tax > Standard rates and make sure the only available rate is the official rate of the store's country/state.
Otherwise, if your business is not registered in the country, state or province where your customer is located, then no tax rate will be displayed in the checkout. Check out this article for more information on tax calculations.
Some WooCommerce orders don't have taxes.
Check if your customers are based in a tax jurisdiction you’re registered for tax collection. Quaderno will only apply taxes on sales in tax jurisdictions where your business is registered.
Quaderno is adding taxes on tax-exempted products.
Please make sure you have selected the option
Nonefor the product's tax status in your WooCommerce store.
I made sales in WooCommerce but they aren't appearing in Quaderno.
Quaderno generates the invoice when the order has been marked paid or completed in WooCommerce. You can check an order's status in your WooCommerce account in Orders.
I have duplicate invoices for all my WooCommerce sales.
Please review your integrations in your Quaderno account. If you have the same Stripe/PayPal account connected to Quaderno and to WooCommerce, this would cause duplicate invoices as Quaderno is receiving two notifications for every transaction. Please disconnect Stripe/PayPal from Quaderno to prevent duplicates.
My clients are receiving two invoices, one from WooCommerce and one from Quaderno.
We'd recommend using Quaderno's tax-compliant invoices instead of the WooCommerce receipts. Quaderno invoices allow your customers to see their full billing history, and they can update their billing details as needed.
If you want to use WooCommerce receipts instead, just follow these steps:
- On the preferences page of your Quaderno account, deactivate the option
Autosend all automatic receipts and credit notes.
- Deactivate the option
Autosend receiptsin WooCommerce > Settings > Integrations > Quaderno.
WooCommerce does not show as connected on the integrations page in my Quaderno account.
If you've set up the Quaderno extension in your WooCommerce store, your account is already connected. As this is an API integration, we would only be able to confirm that it is connected correctly once it starts processing your WooCommerce orders.
In my WooCommerce store I'm using another extension for the checkout that is creating some issues with Quaderno.
Unfortunately we don't support extensions developed by third parties. We only support official extensions developed by WooCommerce.
I need further assistance with the WooCommerce plugin. What information should I include when contacting the Quaderno Support team?
When contacting us, please send a screenshot of our plugin status page. You'll find this in WooCommerce -> Status -> Quaderno.