Pausing or closing your account

There’s no nasty minimum contract small print involved in signing up for Quaderno. We hate contracts as much as you do. You pay on a per-month basis, with no lock-in.

Pausing your account

With the Paused plan, you'll be able to access your Quaderno account at a reduced cost per month. You can access and download all your documents, contacts, and reports when you need to, but you won't be able to add data or update existing documents.

To pause your account, follow these steps:

1. Log in as the account owner.
2. Go to the billing details page and click Put account on hold .

You can reactivate your account at any time by choosing a new plan on the subscriptions plans page.

Closing your account

You can close your Quaderno account at any time. Once you close your account and your subscription period ends, you will no longer have access to your Quaderno dashboard. We recommend downloading your account data before closing your account.

To close your account, follow these steps:

1. Log in as the account owner.
2. Go to the billing details page and click Cancel subscription .
3. If you're considering whether there might be any assistance we can offer, please feel free to reach out to us at this point. If you're sure that you want to close your store, then select a reason from the drop-down menu and click Cancel subscription completely .

After you close your account, you won't have access to your Quaderno dashboard. If you want to log back in, then you will have to enter your credit card details and reactivate your account.

If you choose to reactivate your account within 90 days of closing it, Quaderno guarantees that all of your account's data and configuration information will be preserved.