Marking an invoice as uncollectible

Sometimes you might have an invoice that's unlikely to be paid. In that case, you should treat it as "bad debt" in reports by marking it as uncollectible.

When you mark the invoice as uncollectible, it won’t be removed from the system but will be automatically excluded from all lists. The invoicing sequence will not be altered.

Marking as uncollectible will also help you track down customers who make too many cancellations.

To mark an invoice as uncollectible, just follow these steps:

  1. Go to the invoices page, and filter or otherwise find the one that won't be paid.
  2. Click on the invoice and you’ll see a nice representation of the invoice that was sent to your customer.
  3. Select the Mark as uncollectible option.

Don’t see the mark as uncollectible option for a particular invoice? That's good! It means your invoice has been paid.

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