Marking an invoice as uncollectible

Sometimes you might have an invoice that's unlikely to be paid. In that case, you should treat it as "bad debt" in reports by marking it as uncollectible.

Marking as uncollectible will help you track down customers who make too many cancellations.

To mark an invoice as uncollectible:

1. Go to the invoices page, and find the one that won't be paid.
2. Click on the invoice, then …, and select the Mark as uncollectible option.

Don’t see the Mark as uncollectible option for a particular invoice? That's good! It means your invoice has been paid.