Collecting location evidence

Sellers of digital products must collect and store the customer's location they have used to calculate the tax rate of each sale, in order to comply with tax legislations around the world.

Most countries accept the billing country, the IP address, and the bank country as valid evidence to determine customer location.

The good news: Quaderno collects and stores that evidence for you!

How Quaderno collects location evidence

Once the payment has been processed, the payment processor sends the details of the transaction to Quaderno, either directly or through a native integration (read How Quaderno works with other platforms to learn more).

Quaderno can register the following details to be used as evidence to determine customer location:

  • The customer’s billing country.
  • The IP address of the buyer’s device.
  • The country that issued the customer’s card or bank account.

These pieces of information are called location evidence. Location evidence is required for digital product sales worldwide, and is generally wise to keep on record for all transactions.

The number of location evidence you need to collect varies over the world (and over time). For instance, the latest EU VAT regulations make it easier to stay compliant if you’re a small business in the EU with less than €100,000 in cross-border sales in the EU, as you only need to collect one piece of customer location evidence.

Well, except for non-EU sellers, who must always gather two non-contradictory pieces of evidence. But hey, you know what? You really don't need to know any of this. Rest assured that Quaderno has your back collecting location evidence for you, whatever your case may be, forever.

Managing location evidence

For the rare cases when necessary evidence for your sales cannot be collected, Quaderno will notify you, and you'll need to contact your customer for an extra evidence.

Occasionally you may see cases of conflicting evidence. Most cases of conflicting evidence are automatically resolved for you, for example: for a sale's customer who has a billing address in the UK and a bank account and IP address from Spain, Quaderno will determine the customer's location to be Spain. The evidence would appear as confirmed.

We'll notify your for the very few cases needing manual intervention, and then you request the extra evidence and edit it.

Some typical extra evidence you can request to your customers are as follow:

  • A bank statement that includes an address in the right country
  • Other utility bills (like electricity, gas, or internet)
  • An official document of where the business registered, for B2B buyers
  • The country code of the customer’s phone number, either mobile or landline

Once you’ve received the extra location evidence, you can edit the customer’s location evidence directly in the app to confirm it.

Common questions

  • If I have less than 100K in cross-border EU sales and only need one piece of evidence, which piece of evidence has priority?

    In this case, Quaderno would always use the bank country (if available). This data is the most reliable when compared to an IP country or billing country selected by the customer.

  • Do I need to refund the customer if I charged them a tax rate that doesn't correspond to their location?

    We'd recommend checking with your accountant on this, and choosing an option to correct the invoice if necessary.

  • Will I be notified via email about cases of conflicting evidence?

    If you are an administrator user on your account, and you have activated the option Send me a daily summary with all the issues found in my Quaderno account on the notifications page, you will receive an email summary of conflicting evidence every day.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us