Managing location evidence conflicts

When the necessary customer's location evidence cannot be automatically collected from a sale, or when that evidence is contradictory, Quaderno will notify you and you'll need to contact your customer for extra evidence.

Most cases of conflicting location evidence are automatically resolved for you. For instance, if your customer has a billing address in the UK, and their bank account and IP address are from Spain, Quaderno will determine the customer's location to be Spain, and the evidence would appear as confirmed. This follows different rules depending on your registered jurisdictions.

Transactions with evidence conflicts can be reviewed in the Evidence report. We'll also notify the administrator user on your account for the very few cases needing manual intervention, and you’ll need to request extra evidence from your customer, as in:

• A bank statement that includes an address in the right country.
• Other utility bills (like electricity, gas, or internet).
• An official document of where the business is registered, for B2B buyers.
• The country code of the customer’s phone number, either mobile or landline.

Follow these steps to edit any sale's location evidence:

1. Open the evidence report from the Reports section on the left-side menu.

2. Find the transaction you would like to edit.

   You can search by invoice number or customer name. You can also filter by date range and evidence status (e.g.- "Not enough data", "Conflicting data").

3. Once you’ve found the transaction, click on it to open the available location evidence data, and select the Edit option, under the "… " menu.
4. Here you can change existing data or add additional evidence. When adding additional evidence, fill in the document type in Additional evidence type , and select the corresponding country in Additional evidence country .
5. When done, click Save changes . You will return to the available data page and see a confirmation message: “Evidence was successfully updated!”. You should also see that the location evidence is now Confirmed . Well done!

When conflicting evidence alerts happen often, a special alert will appear in the Evidence report. Please contact your selling platform's support team to make sure that your platform is correctly configured for sending location evidence to Quaderno.