Voiding a credit note
Once you convert an invoice into a credit note, the credit note cannot be deleted. However, if you've converted the invoice into a credit note by mistake, you can correct this by voiding the credit note.
To void a credit note, just follow these steps:
- Go to the credit notes page, and filter or otherwise find the credit note you'd like to cancel.
- Click on the credit note and you'll see a nice representation of the credit note you previously created.
- Click the Void option.
That's it! The credit note will be cancelled. It will not be reflected in any report. You can now return to the original invoice and make further corrections as necessary.