Customizing product descriptions on invoices

When using platforms that integrate via a payment processor like PayPal or Stripe, there might be cases where the line item description doesn’t appear correctly on the invoices. This happens when the 3rd platform doesn't send all the product info to the payment processor, which in turn just forwards the details to Quaderno.

You can always manually modify the product description in Quaderno, but here's how to fix all future cases for good:

  1. Create the product with the same SKU that you use on your sales platform. Make sure your sales platform is sending the SKU to your payment processor:
    1. Stripe's supported fields.
    2. Sending transaction details from PayPal.

      Please contact your platform's support team for more help on sending the product's SKU number.

  2. Change the product description field in its Quaderno product page, to the description you’d like to appear on future invoices.
  3. Go to the preferences page and enable Use saved product descriptions as invoice line items.
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