Editing location evidence

Follow these steps to edit any sale's location evidence:

  1. Open the evidence report from the Reports section on the left-side menu.
  2. Find the transaction you would like to edit.

    You can search by invoice number or customer name. You can also filter by date range and evidence status (e.g.- "Not enough data", "Conflicting data").

  3. Once you’ve found the transaction, click on it to open the available location evidence data, and select the Edit option, under the " " menu.
  4. Here you can change existing data or add additional evidence. When adding additional evidence, fill in the document type in Additional evidence type, and select the corresponding country in Additional evidence country.
  5. When done, click Save changes. You will return to the available data page and see a confirmation message: “Evidence was successfully updated!”. You should also see that the location evidence is now Confirmed. Well done!

When updating your customer's location, you might need to correct the invoice too in case the applied tax must be updated.

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